2018 Public Library Service Awards Winners

Angus Mowat Award of Excellence

Small Library Category

Bkejwanong First Nation Public Library for: Bkejwanong Library Loves Literacy

Bkejwanong First Nation Public Library

Bkejwanong Library respects the community it serves, consistently promotes literacy in all its many guises – storytelling, plays, music, history/genealogy, writing, reading – supporting life-long learning beginning at 0+ months, continuing through school-age children and youth to community Elders. Literacy is highly correlated with academic success; hence, all children’s programs involve high-interest books with activities which extend learning. Adult programs focus on Genealogy/History/Language and quilting, while Family programming involves movie nights and music. Networking and partnerships [schools, community departments, colleges] are critical.


Medium Library Category

Orillia Public Library for: Remembrance Day Interactive Exhibit

Orillia Public Library

For the past five years the Orillia Public Library has partnered with local collectors and museums to host the Remembrance Day Interactive Exhibit. Through an interactive animated exhibit, featuring artifacts, biographical portraits, and costumed interpreters, students from elementary through high school learn about the individual contributions citizens of Orillia, surrounding townships and the members of the indigenous community made in the past wars and military conflicts from World War 1 to present day conflicts.




Large Library Category

Vaughan Public Libraries for: Customer Experience Model

Vaughan Public Libraries

The Customer Experience Model embraces the best practices of customer service into one framework that empowers staff to take customer service to the next level. The model includes 6 key service concepts: Hospitality, Customer Service, Frontline Advocacy, Customer Empowerment, Merchandising, and WOW Moments. In 2017, more than 200 staff were recognized for creating and capturing WOW Moments across VPL.







Minister’s Award for Innovation

Small Library Category

Arnprior Public Library for: Music of Your Life (Music and Memory Program)

Arnprior Public Library

o The Arnprior Public Library launched one of the first Music and Memory Programs in Canada connecting a public library to residents of a local nursing home. "The Music of Your Life" project is an ambitious effort launched in June 2016. It involved not only community awareness and fundraising but also volunteer support to become a dynamic, full circle, intergenerational community effort. In the past two years, personalized play lists - as individual as each recipient - have brought joy to countless seniors living at home and in care facilities.



Medium Library Category

Pickering Public Library for: Pickering Public Library Connect

Pickering Public Library

Pickering Public Library Connect had a significant impact on the perception of the public library as an essential partner in bridging the digital divide in the community by providing equitable and convenient access to internet resources and training and ensuring that all members of the community are able to effectively participate in a 21st century economy.






Large Library Category

Simcoe County Public Library for: Simcoe County Libraries Immigrant Hub

Simcoe County Public Library

The Simcoe County Libraries Immigrant Hub Project is an innovative project designed to strengthen the capacity of libraries to create vibrant, diverse and welcoming communities. It's a timely project, responsive to the rapidly changing demographics and cultural, educational, social and economic needs of immigrants. Its objectives include staff training, multilingual collection development, program provision and cultivation of significant sustainable partnerships. The project's strength is its ability to be replicated elsewhere. Its accomplishments include the reduction of immigrant isolation and increased inclusivity, acceptance and understanding of immigrants in the communities.

Previous winners